Frequently Asked Questions
Everything you need to know about our whimsical collections and services.
What materials are used in Maileg products?
Our toys and apparel are crafted from high-quality natural materials including linen, cotton, and FSC-certified wood to ensure durability and a timeless feel.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused and unwashed items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How should I wash my Maileg soft toys and clothes?
We recommend hand-washing or using a gentle machine cycle at 30°C (86°F) in a laundry bag. Always air dry to maintain the integrity and shape of the fabric.
Do you offer gift wrapping services?
Yes, we offer signature Maileg gift wrapping featuring our hand-illustrated paper and ribbons. You can select this option at the checkout page for a small additional fee.
Are your products safe for newborns?
Safety is our priority. All of our products are tested to meet international safety standards (EN-71 and ASTM). Please check individual product descriptions for specific age recommendations.